Silver Service IT
YOUR TECHNOLOGY PARTNERS
Virtual CIO/IT Director services, capacity planning, business continuity design and testing, security strategies
Streamlined procurement services for networks, computers, laptops, printers and smartphones
Microsoft 365, Windows, Apple MacBook, iPad, iPhone, Android, Linux
365-day Telephone, Remote and Onsite Support - 0800 262 300
What sets us apart?
Since 2016 we've grown into Tauranga's leading personal computer installer for locals, be they in business, or retired from business. In that time we have built enduring relationships with clients across New Zealand based on trust, integrity, and exemplary service.
Commercial
- I.T. Problem solving, day and night
- Optimise your existing I.T. infrastructure
- Supply and service new business equipment
- Synchronised, centralised company file sharing
- Premium Email Hosting, Onshore Data Centre
- Fibre, Wireless, Network, VOIP, Audio Visual solutions
- 365-day, onsite, telephone, or remote support
Residential Support
- Supply of new computers, laptops, printers, phones
- Windows 10/11, Android, setup, and support
- Apple MacBook, iMac, iPad, iPhone support
- Transfer all old files to new computer
- Synchonise all of your devices
- 7-day, onsite, telephone, or remote support
Our Services
Commercial
Streamlined Procurement
Elevate your SMB with our end-to-end procurement management. Silver Service IT simplifies the journey, ensuring streamlined product acquisition, advanced setup, and integration services to optimise your business workflows and financial efficiency.
Onsite & Remote Support
Our support works around the clock to fit your business needs. When you need us in person, our skilled technicians are ready to step in, diagnose, and fix issues. For quick solutions, our remote experts use secure connections to troubleshoot from anywhere.
No Single Point of Failure
Cybersecurity, data breaches, and human errors are critical concerns for businesses of all sizes. Our Business Continuity and Disaster Recovery solutions, backed by leading vendors and proactive monitoring, offer peace of mind through Silver Service IT’s Managed Service Agreement.
Residential
Shopping for new Technology?
We assist you in selecting new technology devices to fit into your life. Our recommendations consider your budget and ensure lasting relevance. Once chosen, we handle data transfer and setup, ensuring synchronisation with your other existing devices. We’re here for you today, making buying technology easy.
Methodology – to last a lifetime
We simplify your digital life. Seamlessly syncing your devices, we enable effortless file sharing across Windows, Apple, and Android – no matter your preference. We ensure your tech works together seamlessly. Stay effortlessly connected and organised in your digital realm with hassle-free technology.
7-day Onsite and Remote Support
We’re here for you 7 days a week, ready to help with any equipment questions or issues. Whether on-site or remotely, we simplify your digital life, offering support in New Zealand and even when you’re traveling. Choose us for reliable and accessible assistance.
How We Work With You
Initial Consultation and Information Gathering:
- The journey begins with an initial consultation.
- We sit down with you to understand your specific IT needs, challenges, and goals.
- This step is crucial for us to tailor our services to your unique requirements.
- During this consultation, we'll discuss your current IT infrastructure, pain points, and any future projects or objectives you have in mind.
Solution Development and Implementation:
- Based on the insights gained from the initial consultation, our experienced team will develop a customised IT solution tailored to your business.
- This solution may include services such as secure email hosting, procurement assistance, break-fix support, service level agreements, and more, all designed to address your IT needs comprehensively.
- We work closely with you to ensure a seamless implementation of these solutions, minimizing disruption to your operations.
Ongoing Support and Maintenance:
- Our commitment doesn't end with implementation.
- We offer continuous support and maintenance to ensure that your IT environment remains efficient, secure, and up-to-date.
- Whether you require assistance with troubleshooting, updates, or guidance on technology strategies, our team is just a phone call away, providing reliable support 7 days a week.
- We aim to simplify your digital life and help your business thrive in the ever-evolving IT landscape.
Testimonials
Very pleased with prompt, efficient, professional help for me when my computer recently "crashed". Would definitely recommend.
Thank you Antoon for your prompt reply to my query and fixing the problem in no time at all and at a reasonable cost. Much appreciated by this "oldie".
Antoon offers and excellent service and to a older person, he listened to my needs and worked with me to get the set up what I wanted. Excellent. Thoroughly recommend.
Silver Service IT certainly lived up to their name in resolving the issues I had with my iPhone, iPad and computer yesterday. Recommend this company unreservedly. Denise.
Silver Service are the BOMB? No matter how hopeless you feel you are they explain and put you right. If you want phone or iPad or computer fixed they'll be right there.
Efficient, personable, effective service whilst adding to our knowledge of the system and programmes. VERY helpful.
The company were very efficient and explicit in all areas of our business.
I recently purchased a new laptop from Silver Service IT. I found the service and staff to be professional, friendly and approachable, patient and willing to assist with any questions or advice needed. I highly recommend SS IT. Thank you. Nikki 🙂
We have used Silver Service IT for about 3 years. They have always offered us excellent professional advice and product information. When we have had computer and software issues they responded very quickly and resolved the issues. Our latest purchase has been a new laptop.Silver Service IT provided us with exactly what we needed.They exceeded our expectations in setting it up.We do not hesitate in highly recommending Silver Service IT.
Antoon is a wealth of knowledge and experience, he patiently helps us work through anything we are not sure how to do on our computer, and we trust his advice implicitly when needing to buy any IT items.
Silver Service IT was very effective for our little organisation. Listened to what we wanted and implemented a new system. Followed up on and ensured we were familiar with the new system at no extra cost. Easily available to us when needed. 5 star because the customer service is excellent.
Antoon and the Silver Service Team are wonderful! Communication is always very prompt. Katie does an awesome job of keeping me updated if Antoon is in a meeting and when he will be available. Antoon is very knowledgeable and ensures everything is running smoothly. To be honest, we never really see him now because the work he did upfront has been so good that we don't have any reason to contact him. Everything is so much more stable now so I can highly recommend Antoon and the team at Silver Service!
Solid, dependable, helpful, knowledgeable is how I would describe my experiences with Antoon and Silver Service IT. Highly recommended. Steve Gibbons, Pahoia.
Truly Silver Service! Prompt, professional, personal. Fixed my laptop issues on budget and in very good time. Highly recommended!
No problem for a 5 star rating for Antoon and Silver Service IT. They responded to an urgent situation for us and resolved the situation both professionally and cost efficiently. Follow up service has been exactly as promised, on call 24/7
It is a pleasure having Silver Services Ltd not only as our provider but also going the extra mile by supporting us in additional works such as printing and design work.
I've had excellent service for many years, always suited to my needs and level of competence. I highly recommend this firm. I would also like to comment on the generosity of Silver Service's costing because many times I know there have been more hours spent than have been charged for.
So, How Can We Help?
Are you about to overhaul your IT systems to meet demand?
Need professional IT advice?
Book an appointment today.
Do you need to get a second opinion? Is your project running late? Need extra support to implement?
Call Silver Service IT on 07 262 1000
or 0800 262 300.
Do you need to speak to someone urgently about an IT problem you are experiencing?
Office hours: 8:00 AM - 6:00 PM.
After hours: 022 262 1000.