Silver Service IT
YOUR TECHNOLOGY PARTNERS
Virtual CIO/IT Director services, capacity planning, business continuity design and testing, security strategies
Streamlined procurement services for networks, computers, laptops, printers and smartphones
Microsoft 365, Google, Windows, Apple MacBook, iPad, iPhone, Android, Linux
365-day Telephone, Remote and Onsite Support - 0800 262 300
What sets us apart?
Since 2016 we've grown into Tauranga's leading personal computer installer for locals, be they in business, or retired from business. In that time we have built enduring relationships with clients across New Zealand based on trust, integrity, and exemplary service.
Business
- I.T. Problem solving, day and night
- Optimise your existing I.T. infrastructure
- Supply and service new business equipment
- Synchronised, centralised company file sharing
- Premium Email Hosting, Onshore Data Centre
- Fibre, Wireless, Network, VOIP, Audio Visual solutions
- 365-day, onsite, telephone, or remote support
Residential Support
- Supply of new computers, laptops, printers, phones
- Windows 10/11, Android, setup, and support
- Apple MacBook, iMac, iPad, iPhone support
- Transfer all old files to new computer
- Synchonise all of your devices
- 7-day, onsite, telephone, or remote support
Our Services
Business
Streamlined Procurement
Elevate your SMB with our end-to-end procurement management. Silver Service IT simplifies the journey, ensuring streamlined product acquisition, advanced setup, and integration services to optimise your business workflows and financial efficiency.
Onsite & Remote Support
Our support works around the clock to fit your business needs. When you need us in person, our skilled technicians are ready to step in, diagnose, and fix issues. For quick solutions, our remote experts use secure connections to troubleshoot from anywhere.
No Single Point of Failure
Cybersecurity, data breaches, and human errors are critical concerns for businesses of all sizes. Our Business Continuity and Disaster Recovery solutions, backed by leading vendors and proactive monitoring, offer peace of mind through Silver Service IT’s Managed Service Agreement.
Residential
Shopping for new Technology?
We assist you in selecting new technology devices to fit into your life. Our recommendations consider your budget and ensure lasting relevance. Once chosen, we handle data transfer and setup, ensuring synchronisation with your other existing devices. We’re here for you today, making buying technology easy.
Methodology – to last a lifetime
We simplify your digital life. Seamlessly syncing your devices, we enable effortless file sharing across Windows, Apple, and Android – no matter your preference. We ensure your tech works together seamlessly. Stay effortlessly connected and organised in your digital realm with hassle-free technology.
7-day Onsite and Remote Support
We’re here for you 7 days a week, ready to help with any equipment questions or issues. Whether on-site or remotely, we simplify your digital life, offering support in New Zealand and even when you’re traveling. Choose us for reliable and accessible assistance.
How We Work With You
Initial Consultation and Information Gathering:
- The journey begins with an initial consultation.
- We sit down with you to understand your specific IT needs, challenges, and goals.
- This step is crucial for us to tailor our services to your unique requirements.
- During this consultation, we'll discuss your current IT infrastructure, pain points, and any future projects or objectives you have in mind.
Solution Development and Implementation:
- Based on the insights gained from the initial consultation, our experienced team will develop a customised IT solution tailored to your business.
- This solution may include services such as secure email hosting, procurement assistance, break-fix support, service level agreements, and more, all designed to address your IT needs comprehensively.
- We work closely with you to ensure a seamless implementation of these solutions, minimizing disruption to your operations.
Ongoing Support and Maintenance:
- Our commitment doesn't end with implementation.
- We offer continuous support and maintenance to ensure that your IT environment remains efficient, secure, and up-to-date.
- Whether you require assistance with troubleshooting, updates, or guidance on technology strategies, our team is just a phone call away, providing reliable support 7 days a week.
- We aim to simplify your digital life and help your business thrive in the ever-evolving IT landscape.
Testimonials
I can't speak highly enough of the service I received from Silver Service IT. I've called on them on two occasions to 'fix' things related to my computer after two other service had advised my my computer was unfixable! Thanks heaps Silver Services IT Ltd. Your skill level and professionalism is exceptional and I'll never go anywhere else.
I've had excellent service for many years, always suited to my needs and level of competence. I highly recommend this firm. I would also like to comment on the generosity of Silver Service's costing because many times I know there have been more hours spent than have been charged for.
I will be eternally grateful that Antoon (un tone) was sent my way by the Universe - there is nobody I would trust more with my digital life. Thank you for everything.
Fully recommend Silver Service for any broadband problems. Antoon was very professional and sorted the problem out for us with our provider after I’d been battling with them for 2 weeks. Thank you Antoon
very efficient and willing to make himself available to suit. super helpful. easy to talk to.
Silver Service IT definitely live up to their name with service and knowledge. Antoon is a great communicator and has a very friendly persona. A real pleasure to do business with. He managed to organise our home computers and fix our email issues with our provider which we have been having trouble with for 11 months. Now all fixed plus a lot of other issues sorted. I highly recommend Antoon for senior citizens as he explains things clearly without you feeling like a dummy. One super great company.
Antoon appraised all our old computers and unconnected systems and recommended what to do to bring it all together so everyone in our business can use the same system and files from CRM thru to printers and label printer, while interfacing with our daily work software called ServiceM8. We no longer use MSOffice with its high cost. All our websites and domains are now on our own server so we have control of our network. Registering new domains and enabling new email addresses is a breeze using Silver Services Domain Registration Service. We now have some 15 or so connected computers, devices, phones that share all the network.
Antoon has been great to deal with at all times, and Katy too. Extremely happy with response times and effective solutions.thank you so much. My sledgehammer is safely back in my shed!
Silver Service IT are amazing. Antoon set up my complete office system. Everything works smoothly, and simply. Everything was considered and actioned effortlessly. A fantastic service and great people to work with. 100% recomendation from me.
Silver Service respond quickly to any IT problems we may have. They take care of all our business IT, hosting, providing and setting up our computers. Makes our life easy so we can crack on doing what we do - thanks
We initially contacted Silver Service IT for help with synchronizing our system. Antone proposed and implemented a solution that we are extremely satisfied with. I would recommend Silver Service IT Ltd to anyone requiring IT advice, solutions and excellent support.
So, How Can We Help?
Are you about to overhaul your IT systems to meet demand?
Need professional IT advice?
Book an appointment today.
Do you need to get a second opinion? Is your project running late? Need extra support to implement?
Call Silver Service IT on 07 262 1000
or 0800 262 300.
Do you need to speak to someone urgently about an IT problem you are experiencing?
Office hours: 8:00 AM - 6:00 PM.
After hours: 022 262 1000.