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Silver Service IT

YOUR TECHNOLOGY PARTNERS

Virtual CIO/IT Director services, capacity planning, business continuity design and testing, security strategies

Streamlined procurement services for networks, computers, laptops, printers and smartphones

Microsoft 365, Google, Windows, Apple MacBook, iPad, iPhone, Android, Linux

365-day Telephone, Remote and Onsite Support  - 0800 262 300

What sets us apart?

Since 2016 we've grown into Tauranga's leading personal computer installer for locals, be they in business, or retired from business. In that time we have built enduring relationships with clients across New Zealand based on trust, integrity, and exemplary service.

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Business

  • I.T. Problem solving, day and night
  • Optimise your existing I.T. infrastructure
  • Supply and service new business equipment
  • Synchronised, centralised company file sharing
  • Premium Email Hosting, Onshore Data Centre
  • Fibre, Wireless, Network, VOIP, Audio Visual solutions
  • 365-day, onsite, telephone, or remote support
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Residential Support

  • Supply of new computers, laptops, printers, phones
  • Windows 10/11, Android, setup, and support
  • Apple MacBook, iMac, iPad, iPhone support
  • Transfer all old files to new computer
  • Synchonise all of your devices
  • 7-day, onsite, telephone, or remote support
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Our Services

Business

Streamlined Procurement

Elevate your SMB with our end-to-end procurement management. Silver Service IT simplifies the journey, ensuring streamlined product acquisition, advanced setup, and integration services to optimise your business workflows and financial efficiency.

Onsite & Remote Support

Our support works around the clock to fit your business needs. When you need us in person, our skilled technicians are ready to step in, diagnose, and fix issues. For quick solutions, our remote experts use secure connections to troubleshoot from anywhere.

No Single Point of Failure

Cybersecurity, data breaches, and human errors are critical concerns for businesses of all sizes. Our Business Continuity and Disaster Recovery solutions, backed by leading vendors and proactive monitoring, offer peace of mind through Silver Service IT’s Managed Service Agreement.

Residential

Shopping for new Technology?

We assist you in selecting new technology devices to fit into your life. Our recommendations consider your budget and ensure lasting relevance. Once chosen, we handle data transfer and setup, ensuring synchronisation with your other existing devices. We’re here for you today, making buying technology easy.

Methodology – to last a lifetime

We simplify your digital life. Seamlessly syncing your devices, we enable effortless file sharing across Windows, Apple, and Android – no matter your preference. We ensure your tech works together seamlessly. Stay effortlessly connected and organised in your digital realm with hassle-free technology.

7-day Onsite and Remote Support

We’re here for you 7 days a week, ready to help with any equipment questions or issues. Whether on-site or remotely, we simplify your digital life, offering support in New Zealand and even when you’re traveling. Choose us for reliable and accessible assistance.

For Small to Medium Enterprises

A Virtual Chief Information Officer (CIO) or IT Director is your strategic technology partner, offering expert guidance without the need for a full-time, in-house executive. They provide invaluable insights, oversee IT strategies, and ensure your technology aligns with your business goals, all from a remote and cost-effective perspective.

How We Work With You

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Initial Consultation and Information Gathering:

  • The journey begins with an initial consultation.
  • We sit down with you to understand your specific IT needs, challenges, and goals.
  • This step is crucial for us to tailor our services to your unique requirements.
  • During this consultation, we'll discuss your current IT infrastructure, pain points, and any future projects or objectives you have in mind.
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Solution Development and Implementation:

  • Based on the insights gained from the initial consultation, our experienced team will develop a customised IT solution tailored to your business.
  • This solution may include services such as secure email hosting, procurement assistance, break-fix support, service level agreements, and more, all designed to address your IT needs comprehensively.
  • We work closely with you to ensure a seamless implementation of these solutions, minimizing disruption to your operations.
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Ongoing Support and Maintenance:

  • Our commitment doesn't end with implementation.
  • We offer continuous support and maintenance to ensure that your IT environment remains efficient, secure, and up-to-date.
  • Whether you require assistance with troubleshooting, updates, or guidance on technology strategies, our team is just a phone call away, providing reliable support 7 days a week.
  • We aim to simplify your digital life and help your business thrive in the ever-evolving IT landscape.

Testimonials

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Murray F Smith
June 6, 2024

Have had v good and prompt service from Antun. Our dog regularly voices his appreciation when Antun appears . . .

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Marc Banks
May 3, 2024

Awesome service & advice! Will be using for all our IT needs.

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Rex Hannaford
February 24, 2024

I'am semi retired and operate a small business Accounting service therefore totally reliant on my computer. I recently experienced a catastrophic collapse of my hard drive. However thanks to Antoon's knowledge and methodology, who had previously set up and programmed my computer against such an event. Within a period of about three hours he had completely restored my computer back to its original state, without losing any information files or programmes. I highly recommend Silver Service It Ltd. Rex

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Margaret Cowles
December 4, 2023

Called Antoon he was here within about 15 mins. I highly recommend Antoon great service.

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Colleen Gunn
November 3, 2023

Very pleased with prompt, efficient, professional help for me when my computer recently "crashed". Would definitely recommend.

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Philippa Lewis
September 18, 2023

Thank you Antoon for your prompt reply to my query and fixing the problem in no time at all and at a reasonable cost. Much appreciated by this "oldie".

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Raewyne Tawa
September 14, 2023

Antoon offers and excellent service and to a older person, he listened to my needs and worked with me to get the set up what I wanted. Excellent. Thoroughly recommend.

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Denise Fitzpatrick
August 14, 2023

Silver Service IT certainly lived up to their name in resolving the issues I had with my iPhone, iPad and computer yesterday. Recommend this company unreservedly. Denise.

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Ellie McIvor
June 2, 2023

Exceptional service

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Christine Wade
June 1, 2023

Silver Service are the BOMB? No matter how hopeless you feel you are they explain and put you right. If you want phone or iPad or computer fixed they'll be right there.

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Paul & Vicki Roberts
April 28, 2023

Efficient, personable, effective service whilst adding to our knowledge of the system and programmes. VERY helpful.

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Kathleen Landsman
April 14, 2023

The company were very efficient and explicit in all areas of our business.

So, How Can We Help?

Are you about to overhaul your IT systems to meet demand?

Need professional IT advice?

 

Book an appointment today.

Do you need to get a second opinion? Is your project running late? Need extra support to implement?

 

Call Silver Service IT on 07 262 1000
or 0800 262 300.

Do you need to speak to someone urgently about an IT problem you are experiencing?

 

Office hours: 8:00 AM - 6:00 PM.

After hours: 022 262 1000.